Shipping policy
Standard Delivery
We offer Standard Delivery to most of mainland UK within 8 working days with free delivery when you spend over £700.
Unfortunately we do not ship to the following locations at this time, however please contact us to get a quote:
Inner and Outer Hebrides, Orkney, Northern Scotland, Shetland, Isle of Wight, Isle of Man, and Northern Ireland.
Typically within 5 working days of placing your order you will receive a dispatch email from Green Tree Doors detailing how you will be contacted about delivery of your order.
We use a range of couriers to deliver our products and as such, when your order has been received and processed, we will contact you by email to let you know which courier we have chosen for your delivery.
Pricing
Doors - £30 for the first door, £15 per additional door
Pairs - £45 for the first pair, £30 per additional pair
Bifolds - £60 per bifold system
Sliding Doors - £45 for the first system, £30 per additional system
Pocket Doors - £45 for the first system, £30 per additional system
Frames - £15 for the first frame, £7.50 per additional frame
Vestibule - £30 for the first vestibule, £15 per additional vestibule
LPD - £40 per door, £10 per additional item
XL Joinery - £40 for the first door, £45 for 2 doors, £50 for 3 doors, £55 for 4 doors and £60 for 5+ doors.
SV Couriers
If you order is being delivered by SV Couriers, delivery usually takes place from Tuesday to Friday each week. We will contact you by SMS, before delivery, to let you know a date and time slot. Deliveries will typically be made within 8 working days of placing your order.
XDP
If your order is being delivered by XDP, we will contact you to let you know of your delivery date. We are unable to specify a time of delivery and it could be any time between 8am and 6pm Monday to Friday.
LPD Doors UK
If you have ordered an LPD branded product, please be aware these items are sent directly from the supplier. You will be contacted directly by the supplier regarding your delivery.
Large Deliveries
If you have ordered a large number of doors, your order will be delivered on a pallet by one of our pallet distribution networks. We will contact you to arrange a suitable delivery date. We are unable to specify a time and delivery could be any time between 8am and 6pm Monday to Friday.
Royal Mail
If your order is being delivered by Royal Mail, we will contact you to let you know and once your order has been dispatched, delivery will be within 8 working days. A tracking number will be provided and delivery could be any time between 8am and 6pm Monday to Friday.
Please also ensure you read our Welcome Pack so you are aware of what to do in the rare event you receive damaged goods, as well as advice on how to store and finish your items.
Please check the packaging for any damage before signing, if damaged please sign for as damaged.
Someone will need to be at the delivery address you have given to sign and check the delivery. If no-one is available to sign for the goods please contact us to let us know by calling 01636 337997 or send us an email to sales@greentreedoors.co.uk.
In some circumstances your order can be left in a safe place by the delivery driver but this will be at your risk and a claim for any damage will not be accepted. Please contact us so we can discuss the options.
If delivery fails on the proposed delivery date for large orders or after 3 attempts for smaller orders because there is no one available to take delivery and we have informed you the delivery was being made, then we reserve the right to charge for any further attempted deliveries. This would be the same for collections requested by the customer.
Express Delivery
While we do not offer an express delivery service, if you are needing your items quicker than the standard 8 working days, please contact us and we can do our best to accommodate your request.
Collection
If you would like to collect your order, our collection address is:
Units 4 and 5 Denham Business Park, Brunel Drive, Newark, NG24 2EG
Collection Times
Our Warehouse is open from 8am to 3pm Mondays to Thursdays. We are closed on Friday, Saturdays, Sundays and Bank Holidays. If you would like to collect your order, please contact us prior to making your purchase so we can agree a suitable date and time. Once this has been agreed, please select ‘Collection’ under the delivery section at the checkout.
If you aren’t able to make the agreed date and time of collection, please ensure you give us 48 hours notice by calling 01636 337997. If the agreed date and time is missed without our prior knowledge, the order will be cancelled and the items returned to stock.
Receiving Your Order
When you take delivery of your items, please make sure to check them over before signing for them. Courier damage is rare and signing for your items without inspection will mean that if damage is found later, we can’t claim for damage in transit and we may need to charge you if you require a replacement or return. All damages need to be signed for as damaged at the time of delivery.
If there are any faults, defects or missing parts please contact our Customer Service Team on 01636 337997 or email us with details of your order and missing parts at sales@greentreedoors.co.uk.
We cannot accept claims or returns for damage or scratched glass after the installation has begun. All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.
Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.
Deliveries can be made any time between 0800 and 1800 on Monday to Friday, and whilst some courier companies will try and give some notice of their time of arrival, we cannot take responsibility for this. Our Agreement with them is for them to deliver between 0800 and 1800 (unless a time outside of this time frame has been agreed with you and the delivery company or ourselves).
We strongly recommend that you do not book fitters until your order has been checked and received.
Please do not attempt to install any defective product. We will replace any damaged or defective item, and where an item is not held in our warehouse, return the original goods to our suppliers. Installation is deemed acceptance that the product is fit for purpose. We also recommend using an experienced fitter to deal with your items, we cannot accept claims or liabilities for the misuse and treatment of our products.