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5 Years Guarantee

5 Year Guarantee

All of our doors and hardware are guaranteed for five years against the occurrence of manufacturing faults.

Our Guarantee

The guarantee is conditional upon following and complying with the instructions and recommendations in our installation, care and maintenance instructions. This guarantee covers replacement of faulty parts only and does not cover incidental expenses or glass.

Prefinished doors

All fully finished door sets come with finish guarantees. However they must be well maintained and re-coated as and when necessary before the coating breaks down. Moisture must not be allowed to penetrate the timber during the life of the product. It is very important that the finish on your door set is checked every six months for deterioration, and re-coated if necessary. This will maintain the decorative finish and ensure that no moisture enters the timber, giving long lasting performance. All our finish guarantees are offered in accordance with EN927/1-7.

Treating unfinished doors

All our unfinished doors come with a 3 month guarantee subject to the following guidelines. We recommend finishing unfinished doors with a high build micro-porous wood coating system. This should consist of one coat of base stain and two coats of top coat, in a wood stain or paint colour of your choice.

After delivery, doors should be stored in a dry location, with doors and frames stored flat. They should be slightly raised from the ground to ensure adequate air circulation. They MUST be decorated as soon as possible after delivery to stop moisture imbalances. All surfaces and edges of the doors and frames (even the back) must be coated with three coats to adequately protect the timber and stop moisture getting in. The finish must be regularly maintained to ensure moisture does not penetrate into the timber during the life of the product. All surfaces must be treated/sealed at the same time to prevent distortion from moisture imbalance. Important: Unfinished doors must be decorated in accordance with British Standard Code of Practice BS 6150:1991 Painting of Buildings and BS 8000 Part 12 1989 – BEFORE the door set is installed. Failure to do so will invalidate the guarantee. We do not recommend finishing with Danish oil, wax or any finish other than a products suitable for internal veneered doors. Please note that the use of steel wool, or allowing steel or iron fragments to come into contact with the untreated oak timber or veneers may cause oxidation. This could result in black stain. Green Tree Doors will not take responsibility for any inappropriately decorated products and any faults arising therefrom.

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