Delivery and returns
We offer FREE Standard Delivery to most of mainland UK. Delivery can take up to 7 working days although many customers receive their orders before 7 days.
Unfortunately we do not ship to the following locations at this time:
Inner and Outer Hebrides, Orkney, Northern Scotland, Shetland, Isle of Wight, Isle of Man, and Northern Ireland.
If you require delivery to Northern Scotland, please contact us for a quote as it is not included in our free delivery service.
Typically within 1 working day of placing your order you will be contacted by either the chosen delivery company or Steph and Beth by email or telephone and they will let you know when your delivery will be.
Someone will need to be at the delivery address you have given to sign and check the delivery. If noone is available to sign for the goods please contact the delivery company that has been stated on your confirmation or let us know by calling 01246 813131 or send us an email to [email protected]
In some circumstances your order can be left in a safe place by the delivery driver but this will be at your risk, however please contact us so we can discuss the options.
If delivery fails on the proposed delivery date for large orders or after 3 attempts for smaller orders because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries. This would be the same for collections requested by the customer.
The delivery company we use for our single doors, door pairs and sets are DX Freight – Tracker
The delivery company we use for our Lippings & T Sections is TNT– Tracker
Our Express Delivery ensures delivery within 3 working days and is calculated based on the weight of the items in your shopping basket.
Each item in our shop has a weight applied to it to ensure Express Delivery costs are calculated fairly, the details of which are below.
There is a starting charge of £5.00, with each kilogram charged at £0.25 (25p) on top of this.
Approximate weights for delivery:-
Single Doors weight – 20kg each
Bifold Doors weight – 100kg each
Door Pairs weight – 40kg each
Door Frames weight – 10kg each
Joinery components weight – 6kg each
Hardware weight – 4kg each
Below is just an example of how much our Express Delivery will be for each item. Please note that the cost of Express Delivery for your basket is shown during checkout, prior to the payment being taken, so if you aren’t satisfied with the amount, you can amend you delivery option or basket contents. Alternatively, you can contact us on 01246 813131 and we will be happy to talk it through with you.
1 door – 20kg – £10.00
2 doors – 40kg – £15.00
3 doors – 60kg – £20.00
4 doors – 80kg – £25.00
5 doors – 100kg – £30.00
1 pair – 40kg – £15.00
2 pairs – 80kg – £25.00
3 pairs – 120kg – £35.00
4 pairs – 160kg – £45.00
5 pairs – 200kg – £55.00
1 bifold – 100kg – £30.00
2 bifolds – 200kg – £55.00
3 bifolds – 300kg – £80.00
4 bifolds – 400kg – £105.00
5 bifolds – 500kg – £130.00
1 frame – 10kg – £7.50
2 frames – 20kg – £10.00
3 frames – 30kg – £12.50
4 frames – 40kg – £15.00
5 frames – 50kg – £17.50
1 item – 6kg – £6.50
2 items – 12kg – £8.00
3 items – 18kg – £9.50
4 items – 24kg – £11.00
5 items – 30kg – £12.50
1 item – 4kg – £6.00
2 items – 8kg – £7.00
3 items – 12kg – £8.00
4 items – 16kg – £9.00
5 items – 20kg – £10.00
PLEASE NOTE – Some item weights may vary depending on what the item is, however the above is your typical weight per item.
If in doubt, please check the Express Delivery charge at checkout.
All our Express Deliveries are to Mainland UK. Deliveries are scheduled to be attempted any time between 8am and 7pm Monday to Friday. Some courier companies will try and call before their time of arrival, however, we cannot take responsibility for this. Our delivery agreement with them is for deliveries between 8am and 7pm.
If you would like to collect your order, our collection address is:
Unit 9 North Magnet Business Park
High Hazels Road
Our Warehouse is open from 8am to 5pm Mondays to Thursdays and 8am to 4pm on Fridays. We are closed on Saturdays, Sundays and Bank Holidays.
If you would like to collect your order, please contact us prior to making your purchase so we can agree a suitable date and time. Once this has been agreed, please select ‘Collection’ under the delivery section at the checkout.
If you aren’t able to make the agreed date and time of collection, please ensure you give us 48 hours notice by calling 01246 813131. If the agreed date and time is missed without our prior knowledge, the order will be cancelled and the items returned to stock.
From the North
To get to us from the North, travel down the M1 and turn off at junction 30 towards Chesterfield on the A616 (1st exit at the roundabout).
At the roundabout, take the 2nd exit towards Newark A616.
At the following roundabout, take the 3rd exit labelled Industrial Estate.
Follow the road until you reach Unit 9.
From the South
To get to us from the South, travel up the M1 and exit at junction 30 towards Sheffield A6135 and Worksop A619. Go right round the roundabout and follow the signs for Newark, A616.
At the next roundabout, take the 2nd exit towards Newark A616.
At the following roundabout, take the 3rd exit labelled Industrial Estate.
Follow the road until you reach Unit 9.
Receiving Your Order
When you take delivery of your items, please make sure to check them over before signing for them. Courier damage is rare and signing for your items without inspection will mean that if damage is found later, we can’t claim for damage in transit and we may need to charge you if you require a replacement or return. All damages need to be signed for as damaged or declared within 24 hours.
If there are any faults, defects or missing parts please contact our Customer Service Team on 01246 813131 or email us with details of your order and missing parts at [email protected]
We cannot accept claims for damage or scratched glass after 24 hours following delivery or after the installation has begun. All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.
Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.
Deliveries can be made any time between 0800 and 1800 on Monday to Friday, and whilst some courier companies will try and give some notice of their time of arrival, we cannot take responsibility for this. Our Agreement with them is for them to deliver between 0800 and 1800 (unless a time outside of this time frame has been agreed with you and the delivery company or ourselves).
We strongly recommend that you do not book fitters until your order has been checked and received.
Please do not attempt to install any defective product. We will replace any damaged or defective item, and where an item is not held in our warehouse, return the original goods to our suppliers. Installation is deemed acceptance that the product is fit for purpose. We also recommend using an experienced fitter to deal with your items, we cannot accept claims or liabilities for the misuse and treatment of our products.
Whilst in your possession, you must keep any products you intend to return to us in good condition. You will be responsible if they are lost, damaged or destroyed whilst they are in your possession as ownership and title of the goods passes to you on acceptance of the delivery and on signing the delivery note/handheld scanner.
If you would like to return any of the goods purchased from us, they must be returned to us in an ‘as new’ condition, in its original packaging and within 30 days of receipt by you. We reserve the right to check on arrival back at our premises that there is no damage or missing parts.
If you are unhappy with the product you received, you can return it to us within 30 days. If your items are not damaged and you have simply changed your mind or ordered the wrong item, there will be a collection and restocking charge which will be deducted from your refund once the items have been received into our warehouse and checked. Please allow 3 to 5 working days from us receiving your returned items, for your refund.
If you would like to exchange your order for a different size or style, we ask that you place a new order and we will arrange for collection of the original item/s. Once we receive the item back into our warehouse we will issue you a refund, minus the collection and restocking charge, within 3 to 5 working days.
Return fees are as follows:
- 1-2 doors – £36
- 3-5 doors – £55
- 6+ doors – £88
- Bifold – £88
- Frames – £25
You are more than welcome to arrange the return yourself at your own cost. However, please ensure the doors are packaged correctly as any returned items that are damaged in transit cannot be refunded.
These rights during the ‘Cooling off period’ and other rights or obligations only apply to consumers and not to business buyers.
As a consumer you have the right to cancel your order for any reason within 14 working days from the date of delivery. To do so you must notify us in writing (preferably email to [email protected]) as soon as possible.
If the ordered products have not been dispatched by us at the time of cancellation we will refund to you all the monies paid by you within 10 working days, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).
All orders that have been dispatched, whether in transit, or that have been delivered, that you require to be cancelled will need to be returned to us at your own cost. The return of goods can be arranged by you or by us. If you would like us to arrange the return, please call our customer service department to discuss or arrange so that you have a chance to reconsider once you know what the costs are. Alternatively, email [email protected] for details.
Any goods returned by you, using transport arranged by you must be returned to us in an “as new” saleable condition and within 14 days of receipt by you and we reserve the right to check on arrival back at our premises that there is no damage or missing parts. Any cost of replacing damaged or missing parts will be deducted from any monies owed. The return address is Green Tree Doors, Unit 9 North Magnet Business Park, High Hazels Road, Barlborough, Chesterfield, S43 4UZ. Once the return has been collected, you will need to contact our customer service department at [email protected] or on 01246 813131 and inform us of the tracking number.
Any cancelled orders placed for made to measure products will be charged at the full sales price. We will make the reimbursement using the same means of payment as you used for the initial transaction.
If the product is received by you and has any damage to the outer packaging then this must be noted when signing the carrier’s delivery note or hand held computer. If you take delivery and find any items damaged or missing within the packaging then please report this in writing within 24 hours of delivery and send through photographs of said damage to [email protected] so that appropriate action can be agreed.
Any single items that may be missing or damaged can be replaced within 24 hours, subject to stock availability.